When should I expect to receive my package?
Packages will take about 7-11 business days to arrive after they are processed, with most orders taking around 9 business days.
Please note that it may take longer than usual to fulfill your order as we work to ensure the health and safety of our teams during COVID-19. We’ll send an email with tracking information upon shipment. Thanks for your patience.
Is there a shipping cost?
Insured tracked shipping is free for all orders!
I still have not received my package, What do I do?
Feel free to contact Pup Republic 24/7 at firstname.lastname@example.org with your order number, so that we can help you locate your order, and give you up-to-date shipping and tracking information.
The tracking states it has been "Delivered" but I have not received it yet. What do I do?
We want you and your pet to be able to enjoy your order! And if your package has been marked as “Delivered” and you haven’t received it yet, please feel free to contact our customer support team at email@example.com.
The customer is responsible of contacting us within 30 days of delivery regarding any issues with their orders such as the item being defective or broken. We may replace the item free of charge in case it's received in a defective condition. Please, do not send items back without contacting us first because we may only work on exchanges.
FOR ALL OTHER QUESTIONS
Feel free to contact Pup Republic 24/7 at firstname.lastname@example.org